Returns

Many of our garments are not held in stock. They are made once you order, to the specification you select. Every product page states clearly whether a garment is made to order before you buy.

Because a made-to-order garment is produced to your specification, it is exempt from the statutory right to cancel and cannot be returned or refunded for change of mind. Once your order is placed the cloth is committed to production and the garment cannot be offered to another customer.

You are asked to confirm you understand this before checkout. Please take care over size and colour, and message us on WhatsApp beforehand if you are unsure — we would far rather spend time on that than see you disappointed.

Your rights if a made-to-order garment arrives faulty, incorrect or not as described are unaffected and are set out below.

Where a garment is held in stock and sold in a ready-made size, you have the right to cancel within 14 days of the day after delivery, and a further 14 days to return it.

To cancel, tell us in writing before that period ends, quoting your order number, by email to amansdesignerwear@gmail.com or through our contact form. Sending a garment back without telling us first is not a valid cancellation and may delay or prevent your refund.

You may examine a garment as you would in a shop. You are responsible for any loss in value caused by handling beyond what is necessary to establish its nature, characteristics and fit.

Garments must be returned:

• Unworn, unwashed and unaltered
• With every original tag and label attached and undamaged
• In the original packaging, including any dust bag, box or hanger
• Free from make-up, fake tan, deodorant, fragrance, smoke and pet hair
• Complete — every piece of a multi-piece outfit, including dupattas, waistcoats, trousers and anything supplied with it

Where a garment comes back in a reduced condition we make a proportionate deduction from the refund. A garment that has been worn, washed, altered, scented or returned incomplete cannot be sold again, and in those cases the deduction is the full price. We will always tell you if a deduction applies and how it was calculated.

The right to cancel does not apply to:

• Made-to-order garments, as set out above
• Garments we have altered or tailored at your request
• Sealed garments that cannot be returned for hygiene reasons once the seal has been opened, including underwear and hosiery

Bespoke and made-to-measure outfits commissioned in our Soho Road store are agreed in person and are not distance sales. The terms on this page do not apply to them; their own terms are given to you at the time of order.

All return costs are yours. We do not provide free return labels, prepaid postage or collections for cancellations. This applies to UK and international returns alike, including any customs charges or duties arising on a return.

Until a garment reaches us it remains your responsibility. Use a tracked, insured service and keep your proof of postage. We cannot refund a parcel that does not arrive and for which no proof of postage can be produced.

Return postage is refunded only where a garment is faulty, incorrect or not as described.

Refunds are made to the original payment method only. We cannot refund to a different card, account or person, or by bank transfer, cash or credit note.

Where you cancel a stock garment under your statutory right, we refund the price of the garment together with our standard delivery charge. If you chose a faster or upgraded service, only the standard rate is refunded.

We process refunds within 14 days of receiving the garment back, or of you supplying proof that it has been sent, whichever is earlier. Once processed, when the money reaches your account is controlled by your bank or card issuer — typically a further 3 to 10 days — and is outside our control. We will provide the transaction reference on request so your bank can trace it.

If a garment is faulty, not as described or not what you ordered, contact us with your order number and clear photographs before returning anything.

Where a fault is confirmed, you may reject the garment within 30 days of delivery for a full refund. After 30 days we will repair or replace it, and where neither is possible, refund you. In these cases we cover return postage. This applies equally to made-to-order garments.

The following are not faults: fair wear and tear; damage from accident, misuse, improper washing or failure to follow the care label; and the natural variation of hand-worked fabric, embroidery, beading and dye lots between garments and between screen and cloth. Colours on a screen are a guide, not an exact match.

We do not offer exchanges. Occasion stock moves quickly, and holding a garment against a possible swap takes it away from another customer. If you need a different size or colour in a stock garment, return the original under the terms above and place a new order.

Ask us before you order. We are on WhatsApp every day and would far rather help you choose correctly than see a garment come back.